This is a 1/2 day classroom based course specially designed to benefit IT professionals and business users who want to understand the inner workings of Salesforce without having to spend dozens of hours on online course.
You will learn:
- Salesforce data model
- Overview of Sales Cloud configuration
- Overview of Service Cloud configuration
- Basic system administration - security, user set up, etc.
Please bring :-
- Your own laptop
- Pen and paper to write on
- A big smile and desire to learn!